Refund & Return Policy

At Hustly Grow, we are committed to delivering high-quality digital services and client satisfaction. As our offerings are service-based (not physical products), our refund policy is structured around the nature of digital and marketing services.

1. Nature of Our Services

Because we provide custom, labor-based services — including web development, lead generation, email marketing, SEO, and social media marketing — refunds are handled differently than with physical products. Work, time, and resources are allocated as soon as a project begins.

2. Deposits

Deposits paid to initiate a project are non-refundable, as they cover initial research, planning, strategy development, and resource allocation.

3. Web Development Projects

• If a client cancels a web development project before design/development work has started, a full refund of any payment beyond the deposit will be issued.
• If a project is cancelled after work has begun, the client will be billed for work completed to date, based on hours worked or milestones achieved, and the remaining balance (if any) will be refunded.
• Once a website has been fully delivered, approved, and handed over, no refunds will be issued.

4. Recurring Services (SEO, Social Media Marketing, Email Marketing, Lead Generation)

• These are ongoing, effort-based services billed monthly or per agreed cycle.
• Because work (strategy, execution, outreach, campaigns) is performed continuously, refunds are not provided for completed service periods.
• Clients may cancel future billing cycles at any time by providing 30 days' written notice, in accordance with the Terms & Conditions.

5. Dissatisfaction with Deliverables

If you are not satisfied with a specific deliverable:

• Please notify us within 7 days of delivery so we can address your concerns.
• We will work with you to revise the deliverable within the agreed scope of revisions.
• If we are unable to resolve the issue and the dispute concerns clearly undelivered or non-conforming work, a partial refund may be considered at our discretion, based on the extent of work not fulfilled.

6. Non-Refundable Circumstances

Refunds will not be issued in the following cases:

• Change of mind after work has been delivered and approved
• Delays caused by the client's failure to provide timely information, feedback, or access
• Results not meeting expectations where the agreed strategy and deliverables were properly executed (e.g., SEO rankings, lead volume, or campaign performance, which depend on multiple external factors)
• Third-party costs already incurred on the client's behalf (e.g., ad spend, software subscriptions, licensing fees)

7. How to Request a Refund

To request a refund or raise a concern, please contact us at info@hustlygrow.com with your project details and reason for the request. We will review your case and respond within 5–7 business days.

8. Contact Us

For any questions about this Refund & Return Policy, reach out to:
Email: info@hustlygrow.com
Website: https://hustlygrow.com